Terminus and more importantly my sales rep Marco really delivered. They made the process as painless as it could be and delivered on the installation and follow-up beyond my expectations.
This company and Marco did what you want a roofing company to do – the hard stuff for you. They dealt with my insurance company (USAA) and I never once had to speak to them – that was part of my deal. I’m still in the middle of dealing with a flood claim from last year that I can’t get them to do but Marco took caring of my roofing claim without me even having to speak to them once. He’s a great person to work with and represents Terminus well.
Their crew did out roof (4800 sq ft home) in a day and the interior paint and work in another two.
I’ve recommended them to to 4 other neighbors and I’m hoping they have a similar experience.
Thank you Marco & Terminus.
Edit: I’m dropping this to a two star rating based on what I’m dealing with now – a sketchy post sales rep who is continuing to try to change my balance outstanding to see if I can get more out of my insurance company. This is literally his text to me:
“ We are still waiting to hear back about the supplement amount that was approved. I wanted to see if you have a revised estimate and also how much the check is for so we know how much needs to be collected. “
The amount to be collected does not vary upon what your insurance company approves. It is 100% based on what services and materials were provided – otherwise, you’re contingent insurance fraud.
We had a fantastic experience with Terminus and Andrea Olsen to replace our roof. Andrea made this process so easy and managed the project flawlessly. Her communication was top notch and we will recommend her to all of our friends and family.
You can’t receive better customer service than how you’re treated by Andrea and the team at Terminus Roofing.
Highly responsive, easy process, they help with insurance claims or if you’re paying for your own roof replacement they provide up front pricing.
I highly recommend if you’re needing a new roof and new gutters to call Terminus and have them come out and discuss your roofing and gutter needs.
Working with Terminus was truly as seamless and painless as possible! Andrea worked with me to file the insurance claim for my roof, supported the claim process, and even helped connect us to public adjusters, as our case called for. It took main months to get my claim through and Andrea was available and willing to answer questions and support me the whole time. On install day, the crew arrived on time and got to work immediately; they finished the whole roof and clean up by 3pm. Truly so simple. I cannot recommend Andrea and Terminus enough!
Terminus representative Sameer was very knowledgeable & attentive to our need. Because of his effort our roof replacement claim was approved. Because of his good technical & customer service we will recommend Terminus to family & friends.